How we handle your data

A ceremony is a private thing. We collect what performing it requires and nothing beyond that.

Effective 4 November 2026

• Who operates House of PurohitHouse of Purohit is operated by Skylink Innovation, a proprietorship. Business address: 43, Residency Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025. For privacy concerns or grievances, email [email protected].
• What we ask forA phone number, a name for the sankalpa, and an address to come to. Optionally your gotra, and — only if your booking includes a family member whose birth details matter for the ceremony (an astrology reading or a muhurat calculation) — their date of birth, time of birth and birth place. We don’t ask for any of that unless the ceremony you’ve chosen actually uses it.
• What we never ask forFor an ordinary customer booking, we do not ask for identity documents, income, or caste certificates. Professionals applying to serve families have a separate verification process described below.
• Purohit and practitioner applicationsA profile photograph is required so families and our verification team can identify the applicant. We may also collect identity and payment details needed to verify the professional and pay them. Temple certificates, training certificates and introduction videos are optional supporting material, not a condition for submitting the application. These records are visible only to authorised operations staff and are not shown publicly unless the applicant has chosen a public profile field.
• Why we collect itTo create your account, match and coordinate a Purohit, process payment, send booking updates, provide support, and — where you’ve given birth details — calculate astrology or muhurat timing for that family member. We don’t collect data for a purpose we haven’t told you about.
• Your Purohit seesInformation needed to coordinate and perform your booking, such as your name, ceremony address, requested arrangements and messages. Contact access depends on the assigned booking and available calling features; do not put sensitive information in booking instructions or messages.
• Who else sees itRazorpay processes payments for physical ceremonies and related services. Apple or Google processes an in-app purchase for digital content, and RevenueCat helps us verify the store receipt and maintain the purchase entitlement. They receive the transaction and pseudonymous account identifiers needed for that purchase, not your full booking. If you message us on WhatsApp, Meta processes the message to deliver it. When an automated astrology answer is used, Groq, our current third-party AI model provider, may process your first name, question, preferred language, recent conversation, calculated chart facts and the answer produced by our calculation engine so it can phrase the reply. Dedicated date, time and place-of-birth fields are omitted from that model request, but free text you write can contain personal or birth details; do not include anything you do not want processed with the question. We don’t sell your data, and we don’t share it with anyone for their own marketing.
• AI processing outside IndiaGroq processes inference data in the United States and may retain inputs and outputs for up to 30 days for reliability and abuse monitoring, unless zero-data-retention controls apply. We do not claim that zero retention is enabled. You can decline AI processing and use the other booking features. Do not send medical records, identity numbers, bank details or other sensitive information in chat. Other service providers may also process data outside India under their applicable terms and safeguards.
• WhatsApp support and opt-outWe send WhatsApp booking, service and promotional updates only after you turn on WhatsApp for a notification category or otherwise explicitly opt in. You can switch off categories in notification settings or reply STOP to stop WhatsApp messages; reply START to opt in again. When you start a WhatsApp conversation, we use your phone number and message to reply. For a signed-in customer with a verified matching phone number, we may associate the conversation with the account and create a support ticket when a person needs to follow up. Short conversation context is kept in our Redis service for up to 24 hours; completed delivery jobs may remain in Redis for up to one hour to prevent duplicate replies, and failed-job data is removed within 24 hours after the final attempt. Webhook audit records keep message IDs and delivery metadata, not the message body. Consent and opt-out status for a phone number without an account is linked using a keyed hash rather than storing the number in the preference record. You can also contact our team through the support page.
• How long we keep itFor as long as your account is active, plus records that accounting, tax, payment-dispute, safety or other applicable law requires us to retain afterwards. When an account is deleted, we erase family birth profiles and astrology conversations and remove or anonymise ordinary profile data. Completed booking, payment and support records may be retained only for the documented legal or dispute period; access remains restricted. We explain any retention that applies when we answer a deletion request.
• SecurityThe website uses httpOnly session cookies that page scripts cannot read. The mobile app stores authentication tokens using its platform storage implementation. Access to accounts and private documents is restricted by server-side authorization. Payment card details never reach our servers at all — Razorpay handles that directly. No system is perfectly secure, and we don’t claim otherwise; we describe what we actually do, not a guarantee.
• Crash and performance diagnosticsWe use Sentry to receive app and server crashes and limited performance diagnostics so we can find failures. A report can include the app and operating-system version, device model, error stack, a route without its query string and an opaque internal account ID. We configure the SDK not to attach default personal identifiers and scrub request bodies, cookies, authorisation headers, phone numbers and email addresses. Network information can be processed while the report is delivered. We do not intentionally send booking notes, astrology questions, birth details or payment credentials in crash reports.
• PhotographsKept private to you unless you choose to share them with family. Never public, never used in marketing, never shown to another customer.
• Final ritesPhotographs from final rites are private permanently. This cannot be changed, by you or by us.
• PaymentsPhysical ceremonies, materials and other real-world services are handled by Razorpay. Digital content bought inside the iOS or Android app is handled by Apple App Store or Google Play billing and verified through RevenueCat. We never see or store your full card number, CVV or bank credentials — only transaction, receipt and entitlement references needed to match a payment to your account and handle a refund or restore.
• CookiesEssential cookies remember your city and keep you signed in. Optional Google Analytics and Meta advertising cookies are off until you choose to allow them. Your cookie choice is stored for up to six months. When allowed, attribution can be stored for 30 days. You can change your choice using the controls on this page; choosing essential only does not affect your bookings. Our page-view reporting excludes private account and booking pages and removes query strings. Server-side advertising events require separately recorded marketing consent.
• App permissionsNotifications, precise location, camera and photo-library access are requested only when a feature needs them. Notifications are optional. A selected city is enough to browse; precise location is used only for a location feature. Camera or photo access is used when you choose a profile photograph, verification document, ceremony photograph or optional introduction video. You can decline or later remove these permissions in device settings.
• Children’s privacyThis platform is for adults booking ceremonies for their families. Where a family member’s details are collected for a ceremony, that’s provided by the adult booking it, not by the child directly.
• Your rightsYou can ask to see, correct, or delete the data we hold about you at any time, subject to what we’re legally required to retain. Use the account-deletion page for deletion or reach us through the contact page for access, correction or help.
• Deleting your dataCustomers can start deletion in the app under Privacy. Customers and Purohits can also use the public account-deletion page without installing the app or staying signed in. Both routes verify ownership with a one-time code. We remove or anonymise account data and explain any booking, payment, safety or tax records that law requires us to keep. Deleting a customer account does not automatically delete a separate Purohit account.
• Questions and grievancesUse the contact page or call +91 81474 23331. Tell us that your request concerns privacy and include the phone number linked to your account so the team can verify and respond to the right person.

This policy describes the current House of Purohit website and mobile app. If a new feature changes what data is collected or why it is used, this page and its effective date will be updated before that change is relied on.