Policies
Terms of Service
The short version: book honestly priced ceremonies from verified Purohits, and we’ll hold up our side of every commitment on this page and the ones it links to.
Effective 4 November 2026
About this platform
- 1. What House of Purohit isHouse of Purohit is operated by Skylink Innovation, a proprietorship, at 43, Residency Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025. For grievances, email [email protected]. House of Purohit is a booking platform that connects families with Purohits reviewed by our operations team for ceremonies performed at your own home. We are not a temple, a religious authority, or a publisher of religious doctrine — we coordinate people and logistics; the ceremony itself is conducted by the Purohit you book.
- 2. EligibilityYou must be at least 18 years old and able to enter into a binding agreement to book through this platform. A booking made on behalf of your family is made by you, and you are responsible for the accuracy of what you submit on their behalf.
- 3. Agreeing to these termsCreating an account, making a booking, or paying through House of Purohit means you agree to these terms and to the policies they link to — the cancellation, rescheduling and refund policy chief among them.
Booking and payment
- 4. Booking termsA reserve-first confirmation acknowledges your booking request; it is not a receipt of payment or proof that a Purohit has accepted. Assignment and acceptance are shown separately in your booking. Once payment is requested, the app shows the full amount, any available advance option, balance and due date before you pay. For services requiring payment upfront, confirmation follows successful payment verification. You are responsible for providing accurate booking information — your name, phone number, email, the service, date, time, location, city, access instructions and any ceremony-specific requirements. Consequences that follow from inaccurate or incomplete information you provided are generally your responsibility, subject to applicable law, and do not by themselves create a right to a refund.
- 5. PricingEvery price is shown before you pay. Fresh flowers and fruit, when chosen, are billed at what they cost on the day, never above the ceiling you set. Prices may change at any time before a booking is confirmed and paid for. Once a booking is successfully paid for and confirmed, the price associated with that booking does not change on our side merely because the public price later moves — except where these terms expressly say otherwise (for example, a rescheduled date at a higher price, described below).
- 6. Payment providerPayments for physical ceremonies are processed by Razorpay. Where offered in the mobile app, automated digital readings use Apple or Google in-app purchases, with RevenueCat verifying entitlements. Store purchases follow the applicable store refund process and your statutory rights. House of Purohit does not see, store or have access to your full card number, CVV or net-banking credentials — the gateway handles that directly. We retain only the transaction references the gateway gives us (an order ID, a payment ID, and a refund ID where applicable) to match a payment to your booking and to process any refund. We describe this honestly and do not claim payments are "completely secure" or free of all risk — no online payment system can promise that.
Wallet and credits
- Wallet availabilityWhere offered, customers can add money to their wallet and view their balance and transaction history in the app. Customer-funded amounts, refunds and promotional rewards have different origins and are tracked separately. The wallet is not a bank deposit and earns no interest. Rewards have the conditions displayed when issued and are not cash deposits. For a balance correction, account closure or an eligible refund, contact support. Nothing in these terms removes statutory rights or changes the terms of an existing purchase retrospectively.
Cancellation and rescheduling
- 7. The short versionYou may request cancellation of an eligible upcoming booking. Payments are non-refundable for a customer change of mind or customer-initiated cancellation, except where required by applicable law or expressly agreed by House of Purohit. Cancellation and entitlement to a refund are separate. This policy does not remove your legal remedies for a deficient, misdescribed or unperformed service. You can request a date or time change free of charge with at least 3 full days’ notice before the ceremony, subject to availability and confirmation. The full policy, including how House of Purohit’s own cancellations are handled, is on the Cancellation, Rescheduling & Refunds page — this section is a summary, not a separate policy.
- 8. Late changesRequests to change the date, time, location or service with less than 3 full days’ notice are not normally guaranteed. House of Purohit may consider a late request at its reasonable discretion, but a late request does not by itself create a right to cancel or receive a refund.
- 9. No-showsIf you are not available, cannot provide access, cannot be reached, or otherwise prevent the ceremony from starting at the confirmed date, time and location for reasons attributable to you, the booking is treated as a no-show. A no-show booking is generally non-refundable, subject to applicable law. We make a reasonable attempt to contact you first.
- 10. Repeated reschedulingThe 3-day rescheduling window is a policy of reasonable flexibility, not an unlimited right to move a booking repeatedly. House of Purohit may decline further rescheduling requests where they are operationally unreasonable. We do not currently charge a rescheduling fee — if that ever changes, it will be stated clearly before you’re asked to pay it, not applied retroactively.
If House of Purohit needs to make a change
- 11. Our side of the bargainIf we cannot arrange a Purohit for your ceremony, or your assigned Purohit withdraws and no suitable replacement can be found, that is on us — you are refunded in full, regardless of timing. This is the "House of Purohit expressly agrees otherwise" exception referred to above, and it already applies without you needing to ask for it.
- 12. Purohit substitutionHouse of Purohit may reassign a different, similarly qualified Purohit where reasonably necessary — illness, an emergency, a scheduling conflict, travel disruption, or another operational need. We aim for any replacement to be a reasonably suitable match for your ceremony. If a specific Purohit was explicitly guaranteed to you at booking, we honour that guarantee or offer the full-refund exception above; we do not advertise a guaranteed Purohit unless that is actually what’s promised.
- 13. Purohit preference is not automatically a guaranteeChoosing or requesting a specific Purohit is a preference, subject to their availability, unless a booking explicitly states otherwise. This is shown clearly at the point of booking so you are not misled about what a preference secures.
The ceremony itself
- 14. No guaranteed outcomesA ceremony is performed according to tradition and with sincerity. House of Purohit does not and cannot guarantee any supernatural, financial, marital, fertility, health, dosha-related, business, property or spiritual outcome from any ceremony. What we describe is a traditional belief or practice, not a promised result — beliefs and interpretations vary by family, region and tradition.
- 15. Service scopeA booking includes exactly what is shown as included on the service and package pages — see the booking policy for the full list. Anything beyond that is subject to availability, separate agreement, and possibly an additional charge. We don’t want you assuming something is included that wasn’t shown as included.
- 16. Samagri and materialsEach package states clearly which items are supplied by House of Purohit and which, if any, you are responsible for providing. If an item you’re responsible for isn’t available on the day, that can affect how the ceremony is performed — we won’t promise an item that isn’t actually part of your selected package.
- 17. Venue, permissions and accessYou are responsible for arranging any permission the venue requires — this matters especially for fire or smoke rituals in apartments, gated communities, or rented and commercial premises. If a venue refuses access or refuses to permit part of the ceremony for reasons outside our control, that is not something House of Purohit is responsible for. You must provide reasonable access and accurate directions to the venue; if a request falls outside the areas we actually serve, we may decline it or propose an alternative rather than claim coverage we don’t have.
- 18. Delays and travelPurohits travel to you, and normal travel time is built into scheduling. Where a delay happens for reasons outside anyone’s reasonable control — traffic, weather, an earlier ceremony running long — we’ll try to keep you informed as early as we can.
Conduct and safety
- 19. Customer conductYou and your guests are expected to be respectful toward the Purohit, provide a reasonably safe environment, avoid harassment, threats or abuse, follow reasonable safety instructions, and comply with the law and any venue rules. Where harassment, violence, threats, unsafe conditions or unlawful activity occur, House of Purohit may take reasonable steps, including declining to start or discontinuing a ceremony. A service discontinued for serious misconduct on your side does not by itself create a right to a refund.
- 20. Staying reachableYou must keep a working phone number reachable through the booking process and around the time of the ceremony. We use the contact details you provide for booking updates, coordination, schedule changes and support — consistent with the privacy policy.
Force majeure
- 21. Events outside anyone’s controlNeither House of Purohit nor your Purohit is responsible for a ceremony that cannot proceed as planned because of severe weather, natural disasters, floods, fire, government restrictions, civil unrest, strikes, transport disruption, public health emergencies, major infrastructure or telecom outages, an event affecting the Purohit’s safe travel, or another circumstance reasonably beyond our control. Where this happens, we make a reasonable effort to keep you informed and to offer an alternative Purohit, date or time, or another resolution. This clause exists for genuine emergencies — it is not a general excuse for an ordinary failure to deliver the service you paid for.
Reviews, content and your account
- 22. Purohit verificationProfessional profiles and assignments are reviewed by our operations team. The checks completed can vary by professional; approval or assignment does not mean every document has been submitted or an in-person check has occurred. Contact support if you need confirmation of a particular credential. No verification guarantees the outcome of a ceremony.
- 23. ReviewsReviews should describe a genuine experience. We may moderate personal information, abuse, spam and misleading content; a negative rating alone is not a reason to suppress a genuine review. Preview examples are not customer testimonials.
- 24. Website content and intellectual propertyText, photography, design and code on this website belong to House of Purohit or its licensors and may not be copied or reused without permission. Content you submit — a review, a photograph you choose to share — remains yours, but by submitting it you allow us to display it on the platform for the purpose you submitted it for.
- 25. Account securityKeep your account credentials to yourself. You’re responsible for activity on your account unless it results from a failure on our part.
- 26. Suspension and terminationWe may suspend or close an account used for fraud, abuse, harassment of a Purohit or another user, or a serious breach of these terms. We’ll tell you why where we reasonably can.
Legal
- 27. Limitation of liabilityTo the fullest extent permitted by applicable law, House of Purohit’s liability arising from a booking is limited to the amount actually paid for that booking. Nothing in these terms limits a liability that cannot lawfully be limited.
- 28. IndemnityYou agree to hold House of Purohit harmless from a claim arising from your breach of these terms or from information you provided that turns out to be false or misleading — except where the claim arises from our own fault.
- 29. Dispute resolution and governing lawThese terms are governed by the laws of India. Any dispute may be raised before a forum or court that has jurisdiction under applicable law. Nothing here limits a consumer’s right to approach a forum available under mandatory consumer protection law. Please contact us first so the team has a reasonable opportunity to resolve the concern directly.
- 30. Changes to these termsThese terms may be updated as the platform changes. The version on this page, dated below, is the one that applies.
- 31. Grievance and supportQuestions about these terms, or a concern about a booking, can be raised through the contact page or by calling +91 81474 23331. A coordinator responds to every message — nothing here routes to an automated dead end.
Nothing in these terms removes a consumer right or remedy that cannot lawfully be excluded. Where these terms and a mandatory legal protection differ, that protection continues to apply.
